Click HERE for English

EXCHANGE / RETURN ACCEPTANCE CONDITIONS FOR ONLINE ORDERS

Firstly, thank you for your order. Taken domestically change and return requests for your online orders from the date of delivery of the products to you If it is delivered to the official address of the NAIA on the Contact page within 14 days acceptable. Awarded from abroad your exchange and return requests for your online orders can only be accepted if the products have been delivered to us within the legal period of 14 days with the shipping cost paid. For products that you believe to be faulty or defective, you must provide written notice to the Naia Within 2 days from the date of delivery of the cargo to you.

Change and return requests from the 'Create notification' boxes below, or customercare@naiaistanbul.com a you can forward it to us by sending an email.

We would like to remind you that cargoes for the products you wish to return or replace are your responsibility until the products reach the Naia. Products requested for return or exchange must be returned as sent, without shame and with the original package / accessories. Products with product protection tape removed will be assumed to have been used and waived the right of withdrawal, so acceptance of exchange and return will not be possible. However, for orders specially prepared at the request of our customers, refunds and exchanges cannot be made.

CHANGE

Terms Of Exchange

In order to change the product you received, you only need to deliver the unused product to us within the period and send us your order number and which product / body you want to exchange from the message box below in writing.

Create Change Notification

Thank you!
This field work required
This field work required
This field work required

Exchange Shipping

In order to deliver the cargo of the product to be exchanged, you can go to one of the contracted cargo companies and send your package back to us free of charge by passing the relevant code below. Shipments with other shipping companies will only be accepted if they are paid by you.

For UPS shipping: with code 93R331,

For domestic cargo: with code 474578577, you can perform your operation.

* We cannot return requests for information about whether your exchange cargo has reached US due to order density. You can get this information from the cargo tracking pages of the relevant cargo company with the tracking code provided to you.

Exchange shipping fees related to your international orders belong to the buyer. In order for us to fulfill your relevant exchange requests, the products are on our side return cargo and foreign customs charges as paid We would like to remind you that it must be delivered within the legal period of 14 days. Shipping fees for the exchange product that will be sent later will be charged with the payment link that will be sent to you.

Completion Of The Exchange Process

Your exchange transactions will be completed by shipping your new product to you within 7 working days after your cargo reaches our hands.

RETURNED

Return Conditions

In order to return the product you received, you only need to deliver the unused product to us within the period and notify us in writing of your order number and return request from the message box below.

We would like to note that it is very important for us that you are satisfied with our products, so we would appreciate it if you could share with us the feedback on why you want to return the product you received. So maybe we can help you in a different way.

We would also like to remind you that you have the right to change your body or change it with another product. For detailed information, see the column on the left.

Create A Return Notice

Thank you!
This field work required
This field work required
This field work required

Shipping Return Shipping

In order to deliver your return cargo to us, you can go to one of the contracted cargo companies and send your package back to us free of charge by passing the relevant code below. Shipments with other shipping companies will only be accepted if they are paid by you.

For UPS shipping: with code 93R331,

For domestic cargo: with code 474578577, you can perform your operation.

*Due to the density of orders, we cannot return requests for information about whether your return cargo has reached us. You can get this information from the cargo tracking pages of the relevant cargo company with the tracking code provided to you.

In order for your return requests related to your international orders to be completed, the products are provided to us return cargo and foreign customs charges as paid We would like to remind you that it must be delivered within the legal period of 14 days.

Acceptance and refund of returns

Upon receipt of your return cargo, the refund of the order price of all eligible claims will be completed within 10 business days after the condition of the product has been examined.

In cases where your refund request is not appropriate, our team will contact you with a detailed email.

EXCHANGE / RETURN CONDITIONS FOR TRENDYOL ORDERS

Trendyol.com we would like to remind you that we cannot exchange your orders from Trendyol in accordance with the rules of the brokerage company, and that return transactions can only be made through Trendyol.

EXCHANGE / RETURN CONDITIONS FOR PRODUCTS PURCHASED FROM THE SHOWROOM

For products purchased by experimenting with the showroom, you have the right to exchange within 8 working days, although no refund is accepted. By clicking on the 'Create Change notice' button above, or customercare@naiaistanbul.com you can forward it by sending an email to his address. All the rules mentioned above regarding 'product protection tape' also apply to the exchange of products purchased from the showroom.

*For defective / defective products purchased from the showroom, your rights are reserved for a 2-day legal review period.

CANCELLATION OF ORDERS THAT HAVE NOT YET BEEN DELIVERED

If you have cancellation requests for orders that have been paid but have not yet been delivered, you can send them to us by creating a request from the return section above.