NAIA accepts your refund or exchange requests for unused products that have been notified in writing within 14 days of the date of delivery of the products you have purchased to you. However, specially prepared orders cannot be returned and exchanged at the request of our customers.

Products requested for return or exchange must be returned as shipped, without shame and with their original package/accessories. For faulty or faulty products, naia must be notified in writing within 2 days from the date of delivery.

Please note that shipping for products that you want to return or modify is your responsibility until the products reach NAIA and that the return shipping fee must be paid by you. When we receive your return shipment, you will receive a confirmation email regarding your request after the product's fitness has been reviewed. The exchange of all justified claims or the reimbursement of the order price will be completed within 10 working days.

For all your return or exchange requests, please tell usinfo@naiaistanbul.comaddress.