DELIVERY

Naia Istanbul will send you a confirmation email upon receipt of your order and payment. Your order Turkey into 7 Free shipping within working days. Delivery time is 7 to 14 working days for products that are prepared to order. Delivery time for pre-ordered products is 7 business days from the date specified on the product page.

Your cargo tracking number will be notified to you via SMS and E-mail when your package is on the way, and it can also be made from the relevant cargo tracking system with the tracking number notified to you. For Yurtiçi Kargo tracking page here You can reach the tracking page by clicking.

Orders placed from abroad will be delivered between 2 and 14 working days and the international shipping cost is 180 TRY regardless of the country of purchase. This amount includes shipping charges and domestic customs duties. However, sThere may be additional charges for withdrawing your order from the customs of your country of residence and NAIA is not responsible for them.

EXCHANGE / REFUND ACCEPTANCE CONDITIONS FOR ONLINE ORDERS

First of all, thank you for your order. Domestic taken Your change and return requests regarding your online orders, starting from the date the products are delivered to you In case of delivery within 14 days to the official address of NAIA's contact page acceptable. Issued abroad Change and return requests for your online orders can only be accepted if the products have been delivered to us within the legal period of 14 days, with the shipping cost paid. For products that you think are defective or defective, a written notification must be made to NAIA within 2 days from the date the cargo is delivered to you.

You can send your requests for change and returns from the 'Create Notification' boxes below, or customercare@naiaistanbul.com You can send a mail to us.

We would like to remind you that the cargoes for the products you want to return or change are your responsibility until the products reach NAIA. Products requested for return or exchange must be returned as shipped, without defects and in its original package / accessories. It will be assumed that the products with the product protection band removed have been used and the right of withdrawal has been waived, therefore, the acceptance of the exchange and return will not be possible. However, refunds and exchanges cannot be made for orders specially prepared at the request of our customers.

CHANGE

Exchange Conditions

In order to change the product you bought, it is enough to deliver the unused product to us within the period of time and to send us your order number and the product / size you want to change in the following message box.

Create Change Notice

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Exchange Cargo Shipping

To deliver the cargo of the product to be exchanged, you can go to one of the contracted shipping companies and send your package back to us free of charge by sending the relevant code below. Shipments made with other cargo companies will only be accepted if the payment is made by you.

For UPS shipping: with the code 93R331,

For Yurtiçi Kargo: with the code 474578577, You can perform your transaction.

* We cannot return information requests regarding whether your exchange cargo has reached us or not due to the order density. You can get this information from the cargo tracking pages of the relevant cargo company with the tracking code given to you.

Exchange shipping fees for your international orders belong to the buyer. In order for us to fulfill your related exchange requests, the products are return cargo and international customs fees paid We would like to remind you that it must be delivered within the legal period of 14 days. The shipping fees for the replacement product to be sent later will be collected via the payment link sent to you.

Completing the Exchange Process

Your exchange transactions will be completed within 7 working days after your cargo is delivered to you.

RETURN

Refund Conditions

In order to return the product you have received, it is sufficient to deliver the unused product to us within the time limit and notify us of your order number and your return request in writing from the message box below.

We would like to point out that it is very important for us that you are satisfied with our products, so we would appreciate it if you could share with us the feedback why you want to return the product you bought. So maybe we can help you in a different way.

We would also like to remind you that you have the right to change the size or exchange it with another product. You can examine the left column for detailed information.

Create a Return Notice

Thank you!
This field is required
This field is required
This field is required

Return Cargo Shipping

To deliver your return cargo to us, you can go to one of the contracted shipping companies and send your package back to us free of charge by sending the relevant code below. Shipments made with other cargo companies will only be accepted if the payment is made by you.

For UPS shipping: with the code 93R331,

For Yurtiçi Kargo: with the code 474578577, You can perform your transaction.

* We cannot return information requests regarding whether your return cargo has reached us or not due to the order density. You can get this information from the cargo tracking pages of the relevant cargo company with the tracking code given to you.

In order to complete your return requests for your international orders, the products are return cargo and international customs fees paid We would like to remind you that it must be delivered within the legal period of 14 days.

Acceptance of Returns and Refunds

When we receive your return cargo, after the condition of the product is examined, the refund of the order price of all justified claims will be completed within 10 business days.

In cases where your return request is not found suitable, our team will contact you with a detailed mail.

EXCHANGE / RETURN CONDITIONS FOR TRENDYOL ORDERS

We would like to remind you that we cannot change your orders from Trendyol.com in accordance with the rules of the intermediary company, and that refunds can only be made through Trendyol.

EXCHANGE / RETURN CONDITIONS FOR PRODUCTS RECEIVED FROM SHOWROOM

For products that have been tried and received from the showroom, returns are not accepted, but you have the right to change within 8 working days. You can send your change request to us by clicking the 'Create Change Notification' button above or customercare@naiaistanbul.com You can forward it by sending an e-mail to. All the rules stated above regarding the 'Product Protection Band' also apply to the exchange of products purchased from the showroom.

* For defective / faulty products purchased from the showroom, your rights regarding the 2-day legal review period are reserved.

CANCELLATION OF ORDERS THAT HAVE NOT BEEN DELIVERED YET

You can send us your cancellation requests for orders that have been paid but not yet delivered on our site by creating a request in the RETURN section above.